Delete Your Trashlate Account
You may request deletion of your Trashlate account and related app data. This page explains how to submit a request, what we delete, what may be retained, and what happens to subscriptions or purchases.
Deleting your account is a permanent action. Your Tramchi will not understand the paperwork, but the account deletion will still be real.
1. How to request account deletion
Sign in using the email address connected to your Trashlate account, if possible.
From that same email address, send a request to support@trashlate.com.
Please use the subject line: “Delete my Trashlate account”.
In your message, please include the email address connected to your account and any information that helps us identify the account, such as your display name or Nest name.
We may ask you to verify your identity before processing the deletion request.
After verification, we will process the deletion and notify you when it is completed. Active account data is usually deleted within 30 days.
2. What we delete
Account profile information, such as display name, language, avatar, time zone, account settings, and related profile details.
Trashlate app data connected to your account, such as saved inputs, decoded content, chat-like records, translation history, diary drafts, private diary entries, and other private app content where applicable.
Tramchi Pet data connected to your account, such as Tramchi progress, forms, Stash, Meals, Love Poop, Drama Dust, Rage Heat, Hype Signal records, achievements, visit records, rescue records, Nest settings, Nest Code records, and related gameplay progress where applicable.
Cosmic Crawl gameplay data connected to your account, such as fictional tile positions, tile visits, fictional land ownership, hidden deed records, toll events, treasure events, purchase offers, and related in-game records where applicable.
Account-linked entitlement records in our database, such as subscription status or access rights managed through RevenueCat, where deletion is technically and legally possible.
Your Trashlate login identity, meaning you will no longer be able to sign in with that deleted account.
3. Public content and shared activity
If you posted content publicly, such as to Wild Tramchi Diary Wall, livestreams, leaderboards, public Nest areas, comments, or other community spaces, we will delete or anonymize account-linked public content where reasonably possible.
Some public interactions may remain in limited form if needed for service integrity, safety, moderation records, anti-abuse records, legal compliance, or if they have already been copied, cached, shared, screenshotted, or stored by other users or third-party services outside our control.
After deletion, your account name, avatar, Nest, or related profile details may be removed, anonymized, or replaced with a generic deleted-account label where appropriate.
4. Subscriptions, purchases, and payment records
Deleting your Trashlate account does not automatically cancel active subscriptions or recurring payments.
If you subscribed through a mobile app store, you must cancel the subscription through the relevant app store or platform account settings.
If you purchased through Paddle or website checkout, you may need to manage cancellation or billing through Paddle or the link shown in your receipt.
We use RevenueCat to help manage subscriptions, in-app purchases, purchase validation, entitlement status, and access rights. RevenueCat records may be updated or deleted where technically and legally possible.
Billing, tax, invoice, refund, fraud prevention, or payment records may still be retained by Apple App Store, Google Play, Paddle, RevenueCat, payment processors, banks, or other providers according to their policies and applicable law.
5. Data we may retain
We may retain billing, tax, invoice, refund, payment, or transaction records as required by law or payment provider rules. In some cases, these records may be retained for up to 7 years or longer if required by applicable law.
We may retain limited security, fraud prevention, abuse prevention, moderation, dispute, or legal records for as long as necessary to protect users, the service, and our legal rights.
We may retain minimal technical logs for security and anti-abuse purposes for a limited period, generally up to 90 days unless a longer period is required for legal, safety, or dispute reasons.
Aggregated or anonymized information that no longer identifies you may be retained and used for analytics, security, product improvement, and business operations.
6. Processing time and backups
Active account data is usually deleted within 30 days after we verify your request.
Backup systems may take up to an additional 30 days to fully clear deleted data.
During this period, your data may remain in backup storage but will not be used for ordinary active service purposes.
7. After deletion
After your account is deleted, you may lose access to your account, Tramchi, Nest, Stash, diary records, Cosmic Crawl progress, virtual items, purchases, rewards, and other app data connected to the deleted account.
Deleted account data usually cannot be restored.
If you later create a new account using the same email address, it may be treated as a new account and may not restore your previous progress, purchases, or content.
8. Contact
For account deletion requests or related questions, please contact:
We usually reply within 2–3 business days.