Refund Policy
This Refund Policy explains how refund requests are handled for Trashlate, Tramchi Pet, Cosmic Crawl, subscriptions, in-app purchases, virtual items, and related paid features.
1. Payments and purchase management
Trashlate may offer subscriptions, one-time purchases, consumable items, virtual currencies, Hype Signal, Drama Dust, Boost, cosmetic items, and other paid digital features.
We use RevenueCat to help manage subscriptions, in-app purchases, purchase validation, entitlement status, and access to paid features. RevenueCat helps us understand whether a purchase is active, expired, refunded, cancelled, or otherwise eligible for access.
Website checkout and certain web-based purchases may be processed by Paddle. Paddle may act as Merchant of Record for those transactions. This means your invoice, receipt, card statement, or billing record may show Paddle as the seller instead of EvaChu Studio.
Purchases made through mobile app stores may be processed by the relevant app store or platform, such as Apple App Store or Google Play.
2. Where to request a refund
If your purchase was made through Paddle or website checkout, please use the refund or support link in your purchase receipt, or contact Paddle support through the channel shown in your receipt.
If your purchase was made through a mobile app store, you may need to request a refund directly from the relevant app store or platform. App store purchases are usually reviewed and processed under that platform's refund rules.
RevenueCat helps us manage purchase status and access rights, but refund approval and payment reversal are usually handled by the payment provider, Paddle, or the relevant app store.
3. Refund timing
If you believe you were charged by mistake, forgot to cancel a subscription, experienced a billing issue, or have another refund-related concern, please submit your request as soon as possible after the charge.
Refund eligibility may depend on the payment provider's rules, app store rules, applicable law, timing of the request, purchase type, and whether the paid feature has already been used.
4. Subscription renewals
Subscriptions may renew automatically unless cancelled before the renewal date according to the rules of the platform or payment provider used for purchase.
If your subscription renewed and you believe the renewal charge should be refunded, please submit a refund request as soon as possible after the renewal date.
Cancelling a subscription stops future renewals but does not automatically refund previous charges unless the payment provider, app store, applicable law, or our policy allows it.
5. Virtual items, consumables, and gameplay purchases
Paid digital items may include virtual currencies, Drama Dust, Hype Signal, Boost, cosmetic items, consumables, gameplay supplies, or other in-app items.
Because these are digital features, refunds may be limited once the item has been delivered, consumed, used, spent, or applied to gameplay, unless required by applicable law or approved by the relevant payment provider.
Virtual items and in-game currencies have no cash value and cannot be exchanged for real money.
6. Refund method
Approved refunds are usually returned to the original payment method used at checkout.
The time it takes for a refund to appear depends on the payment method, payment provider, app store, card issuer, bank, or financial institution.
7. Product support vs. payment support
For billing, refund, failed payment, duplicate charge, or receipt issues, the payment provider, Paddle, or the relevant app store is usually the fastest and most appropriate support channel.
For product issues, bugs, account access, missing entitlements, or general support, please contact us at:
8. Abuse and improper use
To the extent permitted by applicable law and payment provider rules, we reserve the right to refuse, limit, or contest refunds in cases of abuse, fraud, repeated improper requests, chargeback misuse, violation of our Terms of Service, or attempts to exploit the refund process.
9. Contact
For general support questions, please contact: